Gary Gibbs says:
"Thanks for this post. We actually have spent a lot of time over the last 2 weeks trying to make sure that this was handled correctly. I believe support has contacted her about this already but I wanted to post on the board to help understanding.
The product purchased was a quarterly Super Subscription. This includes US records collection, US Federal Census, UK & Ireland collection and the Newspaper collection. This does cost $99 every 3 months.
We sent an email for each collection included in the Super Subscription. We are fixing a problem with our email system so that people who purchase these combination packages only receive one email instead of 4.
These multiple emails added to the confusion because she thought she signed up for an annual census instead of the Super Subscription. "
Remember when they started? $60 a year in the 1990's
