No easy feat my friends. Buyers beware. 4 full days of B.S. I logged hours and hours of HOLD time on the 1-800 line to cancel. Never answered in 4 days. I finally started calling the 1-801 corporate office number and was hung up on many times, transferred to "supervisors" voicemail-they never answered or returned my messages. I left my phone connected on hold for 4 hours one day and never got answered, again at he 1-800 cancel number provided. I continued to call the corporate office...same story. I finally blew at the receptionist answering and demanded a "live" person, not a voicemailbox. Again, transferred to some black-hole voicemail. I had already faxed my cancel request, emailed my cancel request...asking for return confirmation on all...received none. I finally tired the receptionist out with my continued calls and promise of calling her back all day. I was put on hold and got a live person, of course who said they couldn't help with a cancel. I took names and documented each contact. I finally, on day 4 of calling, tired them all out and got it cancelled. They were a bunch of rude and lying corporate money grubbers. I had to then call and call to get the email confirmation of the cancellation, which they told me was not company policy. Like I am going to take their word at this point. I promised to keep calling back until I got it. 3 more hours of calling and they finally sent one. I have reported their tactics to the BBB of Utah and the IFCC. I would suggest you do so as well if you are having difficulty with this evil corporation. Here are some names and direct numbers I have gathered on this difficult journey that may help you if you are not getting expedient service:
Corporate office: 1-801-705-7000
Call Center Director: Jared Richards EXT: 7922
Supervisor: Jennifer Munson EXT: 7126
Don't take NO for an answer, write EVERYTHING down, take names and numbers, call call call until you get what you need. AND GET IT IN WRITING.
BBB of Utah and IFCC allow online reporting of problems if needed.
And don't let Jared Richards tell you it's a phone company problem why they can't answer your call.
Corporate office: 1-801-705-7000
Call Center Director: Jared Richards EXT: 7922
Supervisor: Jennifer Munson EXT: 7126
Don't take NO for an answer, write EVERYTHING down, take names and numbers, call call call until you get what you need. AND GET IT IN WRITING.
BBB of Utah and IFCC allow online reporting of problems if needed.
And don't let Jared Richards tell you it's a phone company problem why they can't answer your call.
